Shipping and delivery
We are proud to offer international shipping services that currently operate in over 50 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse outside USA will be shipped by DHL, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| Within United States | 5-10 Business days |
| Outside of United States | 10-30 Business days |
| Canada & Europe | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
We do not issue the refund if:- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Order Not Received
If your item has not arrived within 35 days (45 days for international) after you placed your order, please contact our support team via support@veryyu.com and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
FREE PROMO PRODUCTS: We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately PROMO items cannot be refunded.
A***l –
lovely wig. realistic part, great cut and very soft. much nicer than some others I have that I paid more for.
J***g –
Very beautiful wig color like the picture and you see no net through.
J***e –
The wig is good. It needs some styling and the bangs need trimming and need to be curled since the hair falls a bit flat. But all in all a very nice wig, especially for this money! Also a very quick delivery time!
M***i –
The wig arrived quickly) the quality of the hair is good, and the hair is soft and they are nice to touch) the tip is soft, but I think it’s okay here. Hair does not shine
F***a –
Came early and I’m super satisfied with it! So soft, looks real, beautiful color and makes me feel really confident!! I used it for a cosplay that I’ll upload soon on my IG @https.fleurdelys.cos if you want to see more pictures of it. Loved it!!!
W***w –
Pretty cute, but definitely not the best wig I’ve bought. Its quite thin in the back so you can see through to the lace and everything under. I trimmed the fringe to make it look more natural. Good for photos but not every day wear, otherwise I’m happy with the price and it shipped very quickly.
Y***n –
Bangs are a little thin
X***s –
Super pretty! I love it!
R***r –
Chic soft bow with a strong hairpin. The only inconvenience is to clip a hairpin in your left hand, so as not to flip the bow. Before the CRD came for Weeks 2-2,5…
R***e –
is really accurate, i think the wig has less hair than I imagined, however is the exact color, length and design described. i really like the wig is beautiful
M***o –
I have arrived in less than 10 days, well packed and exact product to the photo❤️
Customer –
It’s like a little bit longer than shoulder Langtry with a lot of layers .it’s ok but I was thinking it was going to be longer
M***m –
Great wig
Y***e –
Es muy bonita, el color es bastante natural y por detrás tiene bastante pelo. La única pega que le pongo es que el flequillo tiene poquito pelo.
M***r –
The wig is the same as the one in the picture, but when you see it and touch it it it looks very synthetic. It can get a little better to stick more hair in,