Shipping and delivery
We are proud to offer international shipping services that currently operate in over 50 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse outside USA will be shipped by DHL, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| Within United States | 5-10 Business days |
| Outside of United States | 10-30 Business days |
| Canada & Europe | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
We do not issue the refund if:- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Order Not Received
If your item has not arrived within 35 days (45 days for international) after you placed your order, please contact our support team via support@veryyu.com and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
FREE PROMO PRODUCTS: We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately PROMO items cannot be refunded.
D***a –
Chic set. In Moscow came very quickly. For a gift will not go-the corners of the box are crumpled. But it looks and functions fine! Advise.
J***e –
Fast delivery, genuine quality quartz
A***a –
The rollers are really made of natural stone. Ordered 2 sets in a box, one green, one pink, but the store sent both pink. One of the guasha stones in scratches. The boxes were a little washed off the edges during delivery, but not much. In general, the set looks nice and suitable for a gift. The seller also placed the bracelet in order.
Customer –
Received quickly in 2 weeks, super well packaged and protected, intact according to the description it is super beautiful
A***y –
Great massager. Really stone, not plastic. Strong, pleasant to the touch. Convenient to use. Good packaging,-you can safely buy a gift.
C***c –
Excellent, quality goods! Take it all! The price is 3-4 times less than in Moscow.
G***r –
I came not special, apparently fell off when I sent it, so when I opened the package, everything on the table was neat, there are two transparent elements thanks to which the roller was assembled, so that the package is neatly packed. And so everything is fine.
A***o –
Delivery was very fast. Everything is well packed. In the “box” I advise the store. The stone is natural, the roller has silicone pads, between the mineral and the fastener, it does not creak. The metal color is rose gold. Guasha is good too
I***a –
The stone is real. Made qualitatively. Delicate pink color. Now I will master it. Thank you store!
I***T –
The stone is cool, like natural. Delivery fast. Took without box, but packed still well
A***a –
Thank you very much. It came quickly. Packed perfectly. Recommend
E***a –
I liked it! Packing is good, took for a gift. Thank you store!
F***a –
Perfect faithful to the description, very satisfied!
G***c –
Very good product, but has a few defects on main products. Hope it will be not a problem for skin.
Customer –
Just shock! In Krasnodar came the goods for 10 days) qualitatively executed everything. The color is dark green. My photo went in blue for some reason) I recommend!
K***a –
The second time I already order, only now in a box for a gift. Everything is fine, high quality and fast!
T***a –
The product coincides with the description, it looks like quartz, the product is quality and the price pleases. I bought without a box, TK for myself and very satisfied, the roller itself was packed perfectly, nothing broke. I’m gonna be in it now. The video came quickly to Samara, literally two weeks, with delivery home.
U***r –
Received the parcel quickly! Inside all the whole, but if for a gift it is not suitable! The box was honest (((the store needs to improve the quality of the packaging! Because it’s not going anywhere!!! Because of this the mood is missing!!! Although I initially asked for it to be accented and packed well, but no one listened to me (((((
S***a –
I got it today. Packed well, it’s on time, everything is whole. It pleases that the delivery was gentle. On joys I made a beautiful photo with unpacking)). Buy useful! Very happy. Already recommended to friends!
A***a –
Came with small defects, but when using it absolutely does not feel) the stone is cold, looks beautiful)
N***a –
Ordered 26.05, received 26.06. The whole thing.
K***k –
Everything came in time, well packed, efficiency has not yet tried
J***a –
I order the second box already. Delivery is faster than usual. The stone is cold. Packed well. Sent immediately after payment, the parcel was tracked.
S***r –
Packed well! Everything is whole, without chips and scratches! Delivered to the apartment. Very fast delivery about 2 weeks. Heavy, stone and even with long use keeps cool! I recommend to everyone, I will order more as a gift❤