Shipping and delivery
We are proud to offer international shipping services that currently operate in over 50 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse outside USA will be shipped by DHL, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| Within United States | 5-10 Business days |
| Outside of United States | 10-30 Business days |
| Canada & Europe | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
We do not issue the refund if:- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Order Not Received
If your item has not arrived within 35 days (45 days for international) after you placed your order, please contact our support team via support@veryyu.com and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
FREE PROMO PRODUCTS: We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately PROMO items cannot be refunded.
A***a –
Excellent Product, excellent store. I recommend it to 100×100. super fast shipping. Repeat. Thank you seller
P***a –
Super equipment, all OK, well packed, 2 wks to EN, recommend
Customer –
Amazing rollers! Working perfectly! Thanks for store.
C***r –
It’s just a nice set! The quality is super! Delivery fast!!! Recommend!!!
V***v –
The store sent it quickly. The product is exactly as in the description. The only thing that did not like is that the seller said that he would come in 2 weeks, I was hoping to make a birthday gift. The goods in the specified period did not arrive, waited 37 days. He promised to return the money, but he didn’t return it. Kept it, but in principle satisfied with the quality and purchase.
V***e –
I loved it, I already tried it and it looks very good to Me. Nice wrapper and well protected. Thank you very much store! I recommend it!!
E***y –
The order came quickly, everything corresponds to the description. Massagers were qualitatively packed. The goods and store recommend.
E***r –
Everything came very well packed! Happy with the product
B***o –
Paid the goods 24.05-received 12.06. The goods were packed perfectly-in a single film. The goods are whole, everything works. Batteries in the set there is no massager you need to take with you, when you buy batteries-since in one massager battery Duracell came very well, and in the roller massager battery Duracell could not go, and exactly the same size only another company came in, therefore, try on batteries immediately from the store! Massager vibrates Super, ROLLER MASSAGER sucks the skin very well-in the morning there was a crepe brush after the first application :)) I advise the goods. I advise the store. A jar with stones-I think that it should pour oil for the face, in The Jar dispenser-ball-it is convenient then oil to apply to the face and do massage massages…
A***a –
Everything is fine, it came in Sochi in a couple of weeks, you need only one finger battery, the massager makes pleasant vibrations Thanks store
D***k –
Super only you need have batteries paluszka used already 3 weeks me I serio checks
Y***k –
Arrived pretty quickly in a reliable package.
V***v –
The product corresponds to the description, did not regret that ordered this set. Delivered to the RB in 4 weeks
N***k –
Very nice, more quality products than I expected and came in a stylish box. Packing is beautiful.
A***a –
The battery-powered design is of course fluffy, the contact often leaves. And so all as in the picture .. The effect of talking is difficult yet
R***r –
The product corresponds to the description. The batteries put and everything earned. Balls in the massager plastic (who is interested), I would prefer metallic, but also not bad. Did not communicate with the store
A***a –
Delivery two weeks, corresponds to the description, the box is perfectly packed, so did not crumple even, both with vibration function, very even nice feel after massage! Thank you!
F***a –
Ordered 14.02 received 15.04, all as in the description. The box is a little crumpled. There’s everything inside. I’m not using it yet. Maybe I will.